This Privacy Policy outlines how mixseller.com (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, need more information about our privacy practices, or wish to file a complaint, please contact us.

Collecting Personal Information

When you visit the Site, we gather certain information about your device, your interaction with the Site, and details necessary for processing your purchases. Additionally, if you contact us for customer support, we may collect further information. In this Privacy Policy, any information about an identifiable individual (including the details below) is referred to as “Personal Information”. Please refer to the list below for more details on the Personal Information we collect and the reasons behind it.

Device information

  • Purpose of collection: to load the Site correctly for you and to analyze Site usage for optimization.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.

Order information

  • Purpose of collection: to fulfill our contract with you by providing products or services, processing payment information, arranging shipping, sending invoices and/or order confirmations, communicating with you, screening orders for potential risks or fraud, and, in line with your preferences, providing information or advertising about our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to offer customer support.
  • Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contracts with you, as described above. For instance:

  • We utilize Shopify to operate our online store. Further details on how Shopify handles your Personal Information can be found here: https://www.shopify.com/legal/privacy.
  • We may disclose your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or protect our rights.

Behavioural Advertising

As mentioned earlier, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

  • We employ Google Analytics to comprehend how our customers use the Site. Further information on how Google handles your Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your Site usage, purchases, and interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (which you may consent to, depending on your location).
  • We utilize Shopify Audiences to assist in displaying ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and who may also be interested in our offerings. We also share information about your Site usage, purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may extend offers you might be interested in.

For more details on how targeted advertising operates, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Moreover, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We utilize your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.

Lawful basis

As per the General Data Protection Regulation (“GDPR”), if you are an European Economic Area (“EEA”) resident, we process your personal information based on the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless you request its deletion. For more information on your right to erasure, please refer to the ‘Your rights’ section below.

Automatic decision-making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), when such decision-making has a legal effect on you or significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services involving elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist remains active for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist remains active for a small number of days.

Your rights

GDPR

If you are an EEA resident, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us through the provided contact information.

Initially, your Personal Information will be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to request correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us. If you wish to designate an authorized agent to submit these requests on your behalf, please contact us.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide insights into website usage, such as whether it’s a user's first time visiting or if they are a frequent visitor.

The duration a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, refer to your browser’s help file or websites such as www.allaboutcookies.org.

Additionally, please be aware that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As mentioned earlier, if you wish to make a complaint, please contact us.