Please be aware that we typically require 1-3 business days on average to process your order before dispatching it. Rest assured that we are making every effort to deliver your order to you as quickly as possible! Once your order is dispatched, the estimated delivery time is 04 - 20 Business Days, depending on your country or region. Please take into account any holidays that may affect delivery times.

At Mix Seller, we celebrate the joy of discovery. We collaborate with small vendors from around the world to showcase their products, and some items are shipped directly from our vendors overseas. Due to the nature of the shipping industry, delays are sometimes unavoidable. Therefore, all our shipping times are guidelines only, and specific delivery dates cannot be guaranteed.

For pre-ordered or back-ordered items:

If your order includes a pre-ordered or back-ordered item, we will ship any available items immediately and ship the pre-ordered or back-ordered items as soon as they become available. Therefore, if you ordered multiple items in a single order and only receive part of your order, rest assured that the remaining items will follow shortly.

Tracking your order:

Upon dispatch, you will receive a confirmation email and/or text message (if you provided a mobile phone number) containing a tracking ID and a link to track your package's journey. To track your package, simply visit the link provided in your tracking email. If you are unsure of your Tracking ID, please refer back to your email. Please allow 2 to 4 business days for the tracking information to become available.

Wrong address disclaimer:

It is the buyer's responsibility to ensure that the shipping address provided is accurate. While we strive to expedite processing and shipping times, there is a small window for correcting an incorrect shipping address.

If you believe you have provided an incorrect shipping address, please contact us immediately.

Returns:

For details on how to initiate a return, please refer to our Return Policy.

Lost/Stolen Packages:

Mix Seller cannot be held responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please report it to your respective shipping carrier using the information provided on our Tracking Page. If you need further assistance with this process, please contact our customer support team here.